Get help
Help with StartOS, StartWRT, StartTunnel and Start9 hardware: free from the community, from the Start9 team when you want it, and around the clock for companies.
Three tiers of support
Start free. Add the Start9 team when you want them. If you run a company, hire us outright.
Community
For everyone
Free
Documentation for every product at docs.start9.com The community forum Help with Community Registry services on the forum
Premium Support
For self-hosters on any hardware
$200 a year
Everything in Community A private support portal 24/7 help from Dux, Start9's AI support technician The Start9 team in your chat when you ask Pseudonymous: your real name is never asked for
Server One and the RISC-V Router each include a year.
Start9 Business
For companies of roughly 20 to 50 people
$20,000 a year
A free assessment, deployment and training 24/7/365 support A named account manager who knows your setup Private, encrypted rooms on Start9's Matrix server
Orders and hardware
The terms behind every Start9 purchase, in plain text.
Warranty
A one-year limited warranty on Start9 hardware, and how to claim it.
Return and refund policy
What can be returned, for how long, and how refunds are paid.
Shipping
Where we ship, how long it takes, and what it costs.
Security disclosure
How to report a vulnerability so it reaches the right people.
Contact Start9
For anything that isn't a support question. We reply by email within 24 hours.